Last updated June 09, 2026
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://app.termly.io/document/terms-of-service/ab1ba25f-69b4-407c-b5a6-55c20a69a87f.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
In-store pickup is available for All retail products, including Gift Cards. Pickups are available Monday to Saturday 10:00 to 18:00. It is highly recommended to call ahead 1-800-711-2026 and inform of your estimated Pick-up time and we will endeavor to have you package ready for Quick release
We offer free Free shipping is available within Canada based on certain minimum order values that may change from time to time, but are known and visually displayed at time of purchase shipping on Canadian Orders over $125.00 CAD. However, orders over 4 kilograms or 8.8 Pounds may be subject to a surcharge regardless of total purchase value for Delivery to Canadian Addresses regardless of country of origin of the Customer or origin of Bank Card.
We also offer shipping at the following rates:
|
Standard 3 to 7 Business Days |
Expediated 2 to 4 Business Days |
Next Day 1 to 2 Business Days |
|
|---|---|---|---|
| Less than $125.00 to Canadian Addresses | $12.00 CAD | $15.00 CAD | $25.00 CAD |
| Heavy Shipments over 4kilos or 8.8 Pounds Surcharge | $10.00 CAD | $15.00 CAD | $25.00 CAD |
| USA Shipments | $25.00 CAD | $30.00 CAD | $35.00 CAD |
| __________ | __________ | __________ | __________ |
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
We offer international shipping to the following countries:
Free Free shipping is available within Canada based on certain minimum order values that may change from time to time, but are known and visually displayed at time of purchase shipping is not valid on international orders.
For information about customs process:
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Free shipping is not available on orders considered "heavy" over 4 kilograms or 8.8 pounds - a flat Surcharge applies no matter the dollar value of products purchased.
USA Orders are only available through the USPS (United States Postal Service) and subject to change due ongoing Tariff negotiations.
Optaderm uses the official ZONOS program provided by the USPS in cooperation with Canada Post to pre-pay applicable Tariffs
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
All efforts are made to find affordable and efficient shipping solutions for deliveries outside Canada and the United States. Please allow our Team the time to investigate and communicate to you the best options
Shipping to the United States is constantly monitored for frequent changes to Tariff rules and regulations.
If you have questions about returns, please review our Return Policy: https://app.termly.io/document/refund-policy/14c74d66-bfcd-4982-99c4-48deed160295.
If you have any further questions or comments, you may contact us by: